Last updated:
1. Information We Collect
We collect information in the following ways:
- Contact Form: When you submit our contact form, we collect your name, email address, and message content.
- Cookies and Tracking: We use cookies and similar tracking technologies to understand how you use our site.
- Automatically Collected: Your browser sends us information such as IP address, browser type, pages visited, and time spent on the site.
2. How We Use Your Information
- To respond to your inquiries and provide consulting services
- To send administrative notifications and updates about our services
- To improve and optimise our website and services
- To comply with legal obligations
- To analyse usage patterns and website performance
3. Legal Basis for Processing (GDPR)
We process your personal data on the following legal grounds:
- Legitimate Interests (Article 6(1)(f)): To improve our services and website performance
- Consent (Article 6(1)(a)): For marketing communications (where you've opted in)
- Contractual Necessity (Article 6(1)(b)): To fulfil our consulting services
- Legal Obligation (Article 6(1)(c)): To comply with UK data protection laws
4. Sharing Your Information
We do not sell your personal data. We may share information with:
- Service Providers: Email hosting and website analytics providers who process data on our behalf
- Legal Compliance: When required by law or regulation
- Business Partners: Only with your explicit consent
5. Data Protection Measures
We implement technical and organisational measures to protect your data, including encryption, secure servers, and access controls. However, no transmission over the internet is completely secure.
6. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate information
- Right to Erasure: Request deletion of your data (with some exceptions)
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Opt out of marketing and certain processing
- Right to Lodge a Complaint: Contact the Information Commissioner's Office (ICO)
7. International Data Transfers
Your data is primarily stored and processed in the UK. Any transfers outside the UK/EEA are conducted with appropriate safeguards as required by GDPR.
8. Data Retention
- Contact Form Data: Retained for 3 years unless you request deletion
- Cookies: Session cookies deleted after you close your browser; persistent cookies stored for up to 1 year
- Analytics Data: Retained for 26 months
9. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect data from children. If we become aware we've collected data from a child, we will delete it promptly.
10. Third-Party Services
Our website uses the following third-party services:
- Google Analytics: For website analytics and user behaviour tracking
- Google Ads Conversion Tracking: To measure advertising effectiveness
- Google Maps: To display our location
These services have their own privacy policies. We encourage you to review them.
11. Cookies
We use cookies for functionality and analytics. See our Cookie Policy for detailed information about cookie types and how to manage them.
12. Policy Updates
We may update this Privacy Policy occasionally. The "Last updated" date above reflects the current version. Continued use of our site constitutes acceptance of changes.
13. Contact Us
If you have questions about this Privacy Policy or your data:
Livepower Ltd
72 Hatton Garden
London, EC1N 8JY
United Kingdom
info@livepower.world
+44 20 3051 2847
Data Protection Officer enquiries can also be directed to the address above.